Return and Refund Policy Thank you for shopping at luxurycloning. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your luxury watch, please review our return and refund policy below. Eligibility for Returns Unused and Unworn Condition: To be eligible for a return, the watch must be in its original, unused, and unworn condition. This means the watch should have no signs of wear, scratches, or damage. All original tags, packaging, and accessories that came with the watch must also be included. Return Window: You have 14 days from the date of receiving your watch to initiate a return. After this 14 – day period, returns will not be accepted, unless there is a defect in the product. How to Initiate a Return Contact Customer Support: First, please contact our customer support team at [customer support email address or phone number]. Provide your order number and explain that you would like to initiate a return. Our team will then send you a return authorization number and detailed instructions on how to proceed. Return Shipping: Once you have the return authorization, you are responsible for arranging and paying for the return shipping. We recommend using a trackable shipping method to ensure the safe return of the watch. Please note that we cannot be held responsible for watches lost or damaged during the return shipping process. Inspection of Returned Items Quality Check: Upon receiving your returned watch, our team will conduct a thorough inspection. If the watch meets the eligibility criteria, we will proceed with processing your refund. If the watch does not meet the criteria (e.g., it shows signs of wear or is missing accessories), we may not be able to issue a full refund or may reject the return. Refund Process Refund Amount: If your return is approved, you will receive a refund for the full purchase price of the watch, excluding any shipping fees that were originally charged. Refund Method: The refund will be issued to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will be credited back to your credit card account. It may take 3 – 7 business days for the refund to appear on your statement, depending on your bank or payment provider. Defective Watches Reporting Defects: If you receive a defective watch, please contact our customer support team immediately. We will arrange for a free return shipping label for you. You do not need to wait for the 14 – day return window in case of defective items. Resolution Options: After inspecting the defective watch, we will offer you the option of a replacement watch of the same model (if available) or a full refund, including any original shipping fees. Non – Returnable Items Custom – Made Watches: Watches that are custom – made or personalized according to your specific requests are non – returnable, unless there is a manufacturing defect. Final Sale Items: Items marked as “final sale” are not eligible for return or refund, except in cases of defects. If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer support team. We are committed to providing you with the best possible shopping experience and will do our best to address any issues you may have.